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[[System Center Service Manager:System Center Service Manager]] provides an integrated platform for automating and adapting your organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. Official documentation can be found [https://learn.microsoft.com/en-us/system-center/scsm/service-manager?view=sc-sm-2022 here]. | [[System Center Service Manager:System Center Service Manager]] provides an integrated platform for automating and adapting your organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. Official documentation can be found [https://learn.microsoft.com/en-us/system-center/scsm/service-manager?view=sc-sm-2022 here]. | ||
This service was setup to enable internal sysadminafterdark operations staff to receive tickets from devices and track internal change management requests. This enables us to have one central console for everything alert related so we can easily prioritize and track our time. | |||
Revision as of 21:57, 24 May 2024
History
System Center Service Manager:System Center Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. Official documentation can be found here.
This service was setup to enable internal sysadminafterdark operations staff to receive tickets from devices and track internal change management requests. This enables us to have one central console for everything alert related so we can easily prioritize and track our time.