The System Center Service Manager:Active Directory Connector is a built in System Center Service Manager:System Center Service Manager connector that enables User and Groups: Users and Groups sync from Authentication:Active Directory. This enables systems administrators to map Active Directory Users and groups to built in and custom System Center groups.
The following groups are built into System Center Service manager:
- Activity Implementers: Can read, create, and update activities.
- Administrators: Have full permissions, including creating, updating, and deleting configuration items and other records.
- Advanced Operators: Can read, create, and update configuration items, but cannot delete them.
- Change Initiators: Can create and manage change requests.
- End Users: Typically have read-only access to self-service features and can submit requests.
- Read-Only Operators: Have read-only access to most areas.
- Authors: Can create and manage knowledge articles and other documentation.
- Problem Analysts: Focus on managing problem records.
- Workflows: Automate processes and may have broad read/write permissions depending on workflow needs.
- Incident Resolvers: Manage incident records.
- Change Managers: Oversee change management processes.
- Report Users: Access and run reports (available after registering with the data warehouse).
- Release Managers: Handle release management.
- Service Request Analysts: Manage service requests.
You can learn more about groups via Microsoft's website: Manage Service Manager user roles and User role profiles in System Center - Service Manager if you require additional implementation instruction outside of my use case and scope.